Refunds Policy

Our Approach to Cancellations and Refunds

At TailorSoft, we value transparency and clarity in every part of our service, including our refund and cancellation policies.

1. Custom Software Services

As we specialize in the development of software tailored to specific business needs, our services often involve collaborative planning, design, and coding. Due to the customized nature of our work, refunds are generally not offered once a development phase has been started or completed.

2. Project Cancellation

If a client wishes to cancel a project before any work has commenced, a full refund may be considered. If the project is in progress, any refund will be calculated based on the proportion of work already completed and expenses incurred.

3. Deposit Payments

In most cases, we require an upfront deposit to initiate custom software development. This deposit is non-refundable unless otherwise agreed in writing prior to the project start.

4. Subscription-Based Services

For recurring or subscription-based services (e.g., maintenance or updates), clients may cancel their subscription at any time. The cancellation will take effect at the end of the current billing cycle, and no refunds will be issued for the current or past billing periods.

5. Technical Issues

In the rare event of a technical issue or failure related to our software, we are committed to resolving the issue promptly. Refunds are not typically provided for such situations, but we will work with clients to ensure satisfaction through technical support or revisions.

6. Disputes

If you believe you are entitled to a refund for any reason, please contact us with detailed information. Each case will be reviewed individually, and we will do our best to resolve it fairly.

7. Modifications to This Policy

TailorSoft reserves the right to update or modify this Refunds Policy at any time. Updates will be posted to this page with a revised date.

8. Contact Information

For refund inquiries or further clarification, you can reach out to us directly.

Email: [email protected]